Delete your account

This page explains how to delete your Medyzen account — used in the Medyzen patient app and the Medyzen Delivery Partner app, both published by Vedly Technology Private Limited — and exactly what happens to your data when you do.

Delete it from the app

1. Open the Medyzen app and sign in.
2. Go to Account.
3. Scroll to the bottom and tap Delete account.
4. Confirm when asked. The deletion runs immediately and signs you out.

Request deletion by email

If you cannot sign in — for example you no longer have access to your registered mobile number — email founders@medyzen.in from any address with the subject "Delete my account", and include the mobile number your account was registered with.

We will verify that the request genuinely comes from the account holder before acting on it, and complete the deletion within 30 days. We will email you once it is done.

What is erased

When your account is deleted, the following are removed or permanently anonymised:

• Your name, mobile number and email address on your profile
• Your saved delivery addresses, including their map locations
• Your notification preferences and push notification tokens
• Your saved sessions — you are signed out and cannot sign in again

You will no longer be findable by your name, phone number or email, and your mobile number is released so it can be used for a new account.

What we are required to keep, and why

Medyzen is a pharmacy business. Some records cannot be deleted on request because Indian law requires us to retain them:

• Order and dispensing records — records of medicines supplied are retained under the Drugs and Cosmetics Rules. Because a dispensing record must identify who the medicine was supplied to, each past order keeps the recipient name, contact number and delivery address that were recorded at the time of that order. These records are retained for the statutory period and are not used to contact you or for marketing.
• Invoices and payment records — retained as required by Indian tax law.
• Prescription images — retained for the period required for pharmacy record-keeping, then deleted.

We keep the minimum the law requires, for the minimum period it requires, and nothing is retained for marketing or analytics after deletion.

Can I sign up again afterwards?

Yes. Deleting your account frees your mobile number, so you can register again later. The new account starts empty — previous orders and addresses are not restored, and cannot be.

Delivery partners

If you deliver for Medyzen, your account is created and managed by your store manager, and your identity and payout records are held for statutory employment and financial reporting reasons. To have your account closed, contact your store manager or email founders@medyzen.in. The same retention rules above apply.

Questions

Email founders@medyzen.in or call +91 9910564550.